GOCRAZY® / FAQ
GOT
QUESTIONS?
The answers to the things you probably want to know before, during and after your order.
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ORDERS
04Browse the GOCRAZY® store, select a product, choose your available size or variant and add it to your bag. When you're ready, continue to checkout and complete your order details and payment.
If you need to change or cancel an order, contact us as soon as possible with your order number. Once an order has entered processing or dispatch, changes may no longer be possible.
After a successful checkout, you'll receive an order confirmation. You can also view your orders from your GOCRAZY® account.
GOCRAZY® can support a streamlined checkout experience, but creating an account gives you easier access to your order history, saved details and other customer features.
PAYMENT
03Available payment methods are displayed during checkout. Payment availability can depend on the payment provider and the options enabled for your order.
Payments are processed through our payment provider using secure payment infrastructure. GOCRAZY® does not store your complete card details on our own servers.
A payment can fail because of insufficient funds, bank restrictions, an incorrect payment detail or a temporary payment-provider issue. If money was deducted but your order was not confirmed, contact us with your payment reference.
SHIPPING
04GOCRAZY® currently delivers across Nigeria. Delivery times vary depending on your location, courier availability and the delivery option selected.
Orders generally require processing time before dispatch. Delivery can take anywhere from a few business days depending on your location. Visit our shipping page for the current delivery guide.
When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
The delivery partner may contact you to arrange another delivery attempt. Keep the phone number connected to your order available around the expected delivery period.
PRODUCTS & SIZING
03Check our size guide before ordering. Product pages may also include fit information to help you decide whether a piece is regular, relaxed or oversized.
Many GOCRAZY® pieces are designed with a unisex approach. The product page will provide the relevant fit and sizing information for each item.
Some pieces may be restocked while others are intentionally limited. Follow GOCRAZY® for drop announcements and check individual product pages for availability.
RETURNS
03Eligible items can be returned according to our returns policy. Items generally need to be unworn, unused and in their original condition.
Eligible exchanges may be possible depending on availability. Contact us with your order number and the size you would like to exchange.
Our current general policy allows return requests within 7 days of receiving an order. Some products may have different conditions.
STILL
CONFUSED?
If you can't find the answer you're looking for, don't guess. Talk to us.
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