GOCRAZY®

GOCRAZY® / Returns & Exchanges

CHANGE
YOUR MIND.

Sometimes the fit isn't right. Sometimes the mood changes. Here's what to do when you need to send something back.

Returns

Contact within 7 days

Condition

Unworn & original

Exchanges

Subject to availability

01 / The policy

KEEP IT
CLEAN.

We want every GOCRAZY® piece that leaves us to reach someone who actually wants to wear it.

Return window

Return requests should be submitted within 7 days of receiving your order. Requests submitted after this period may not be accepted.

Exchanges

Exchanges are available for eligible items and depend on stock availability. If your requested replacement is unavailable, we may offer another resolution.

Refunds

Approved refunds are processed after the returned item has been received and inspected. The time it takes for funds to appear can depend on the payment provider or bank involved.

Return shipping

Unless an item arrives damaged, defective or incorrect, return delivery costs may be the responsibility of the customer.

02 / Eligibility

DOES IT
QUALIFY?

ELIGIBLE

  • Items must be unworn and unused.
  • Items must be returned in their original condition.
  • Original tags should still be attached.
  • Items should be returned within the eligible return period.
  • The order number or proof of purchase must be provided.

NOT ELIGIBLE

  • Items that have been worn, washed or altered.
  • Items with significant stains, damage or strong odors.
  • Items returned without required tags or packaging.
  • Items marked as final sale or non-returnable.
  • Items damaged after delivery through customer use.

03 / The process

FOUR
MOVES.

01

CONTACT

Reach out to our team with your order number and let us know what you would like to return or exchange.

02

APPROVE

We'll review your request and confirm whether the item qualifies under our return policy.

03

SEND IT BACK

Once approved, you'll receive instructions for returning the item to us.

04

RESOLVE

After inspection, we'll process your approved exchange, store credit or refund.

Important

This page describes the general GOCRAZY® return process. Certain products, promotional items or limited releases may have different conditions. Always check the product information and your order details before sending anything back.

Need to start a return?

LET'S
SORT IT.

Start a return